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“Working with and for people is our great passion. It is important to us not just to deliver good customer service, but to go that decisive extra mile that turns good into something special. With sonocom, we achieve exactly that: elevating the quality of customer service to a new level. For the benefit of our customers AND our employees. For more success, more efficiency and greater satisfaction.” -
“With sonocom, we can significantly increase the performance and satisfaction of our employees.” -
“sonocom is conversation optimization in telecommunications – scientifically grounded, intelligently realized.” -
“As one of the leading E²MS companies in Germany with a focus on “Professional Audio”, the importance of sound engineers is perfectly clear to us. Many of our customers who use the products we develop and manufacture are exactly that. The approach of sonocom – making sound engineering capabilities available in professional telecommunications through artificial intelligence – is therefore absolutely compelling, and we are delighted to support this development with our technical and audio expertise.” -
“For us, telephone customer care success means two things: First, that employees say YES to our company and our work. And second, that customers say YES to our employees and our products. We can only achieve this if, in addition to the “tele”, we also focus on the “phony” and intelligently optimize the communication channel between employees and customers. For us, sonocom is therefore a clear must-have technology in professional telephony. Not only because it demonstrably makes us more successful, but also because the integrated voice and hearing protection allows us to proactively preserve the health and work capacity of our employees.” -
“Anyone offering competent services in digital consulting projects and seminars needs a professional sound presence in Teams, Zoom, WebEx or on the phone. At JOCR Consulting GmbH, we ensure excellent sound quality by using sonocom to minimize background noise, enhance our own speech intelligibility and give our microphone sound more authority and persuasiveness.”
The Challenge
Imagine you're an emergency dispatcher. A call comes in. But the audio is broken — fragments, noise, distortion.
You're making life-or-death decisions on half the information. Every day, millions of critical calls fail silently. Not because of what's said — but because of how it sounds. Bad audio causes misunderstandings in emergency dispatch, lost trust in sales, compliance failures in finance, and broken interactions with Voice AIs. Costing time, costing money, costing lives.
We fix that. In real time. sonocom is a patented AI audio platform that delivers crystal-clear communication for every critical call — life-critical, business-critical, and AI-critical. Already deployed with enterprise customers and three industry awards since 2021. If a call can't afford to fail — that's our market.
Your company
presents itself unprofessionally in terms of sound in telephone customer communication, thereby undermining its own brand identity.
Audio deficits
such as background noise, volume fluctuations or frequency problems disrupt communication success and harm your KPIs.
Inadequate protection features
burden the mental, vocal and hearing health of your employees, as well as their work capacity and job satisfaction.
Deficient automation
requires constant manual intervention and reduces concentration and productivity.
Lack of innovation
makes you interchangeable to employees, clients and competitors, leaving you vulnerable on price.
Efforts
towards sustainable sound professionalization have been unsuccessful so far because the corresponding AI-based platform technology is missing.
The Solution
Use the globally unique AI audio platform sonocom to provide your employees and customers with a more professional and successful communication experience.
Revenue
increases through more successful conversations.
Costs
decrease through more efficient conversations.
Customers
are more satisfied and recommend your services.
Employees
are more productive, relaxed, healthier and more loyal.
Productivity
grows through automation and assistance features.
Market position
is strengthened through proven innovation and quality.
What Makes sonocom Special?
sonocom is the first patented real-time technology for success-oriented audio optimization.
Innovative
Globally unique AI audio platform for demonstrably greater communication success.
Modular
More than 45 premium audio processors for tailored success optimization by industry, project, employee, technology and objective.
International
Efficient, multilingual interface for international deployment.
Compatible
100% compatible with standard market hardware & software for rapid go-live.
Flexible
Automatic hybrid work synchronization service for flexible working models.
Individual
Individual corporate branding for greater employee loyalty.
Secure
Made and hosted in Germany.
Proven
Valid proof of effect through randomized A/B testing.
Practical
Quick to set up, quick to pay for itself.
Our Story
Since 2018, we at INSONE have been developing the globally unique sonocom technology. Why? Because as customers of service hotlines and participants in conference calls, we recognized that professional telephony can significantly benefit from the concept of the "sound engineer" from the entertainment industry.
- In 2019, we win ab-in-den-urlaub as our first renowned brand customer. Other well-known brands follow.
- In 2021, we are honored with the Public Value Award from the City of Leipzig.
- In 2023, we receive the Customer Service Lighthouse Award from the CC-Club Deutschland.
- In 2024, we are awarded the prestigious Startup Vision Award at CCW in Berlin – Europe's largest trade fair for professional customer dialogue.